Delivery terms and conditions of sale

General conditions for the online sale of products and services between Crimader S.L and users (“General Conditions”)

1. General conditions prior to contracting

1. a) These General Conditions will expressly regulate the commercial relations arising between Crimader S.L and Private Users (as this term is defined in the Notice Legal) that, through the website www.crimader.com, acquire the products and services offered at any time to Private Users specifically for online sale.
2. b) These General Conditions have been prepared in accordance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, Law 7/1998 on General Contract Conditions, Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 3/2014 of March 27, which modifies the Consolidated Text of the General Law for the defense of consumers and users and other complementary laws, and Law 7/1996, of January 15, of Regulation of Retail Trade.
3. c) Crimader S.L may unilaterally modify, at any time it deems appropriate, the configuration and content of these General Conditions. However, the General Conditions applicable to a given transaction will be those in force at the time of formalization of the same.
4. d) The terms and conditions applicable to the purchase of Products offered for sale to the public by Crimader S.L through Your Website www.crimader.com will be all those that are described in these General Conditions and that will be detailed on the Website throughout the online purchase process. Through the use of the Website, users declare to know and accept the different procedures necessary to access the different Products offered on the Website as well as to formalize their purchase.
5. e) The Customer accepts without reservation the General Conditions of Sale when placing an order for the Products offered by Crimader at www.crimader .com.

2. Identification of the vendor and customers

1. a) The identification data of www.crimader.com are detailed below: Crimader S.L CIF B96518154 Registered office at Pol Ind El Carrascot, Avda del Plàstic s/n, 46850, L´Olleria (Valencia). Email:crimader@crimader.com
2. b) In order to make purchases from the Website, Customers will need to place their order by marking the product and quantity they wish to purchase.

3. Nature of the website

1. a) For the distance acquisition of the Products, the Customer must have the following characteristics:

Be a natural or legal person with residence or domicile located in national/international territory.

If you are a natural person, you must be of legal age and have sufficient legal capacity to make the purchase.

In the event of being a legal entity, the person placing the order must have sufficient powers to carry out the transaction on behalf of the legal entity.

In any case, you must be considered as a final consumer, in accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users, that is, for the Client’s own consumption or of the persons on behalf of whom the Client is legally authorized to act. Consequently, wholesale companies, distributors, purchasing centers, department stores, other professional intermediaries in the same sector as www.crimader.com are excluded from the use of the Website.

1. b) In accordance with the foregoing, the resale of the Products acquired through the Website is strictly prohibited.

4. Products purchased through the Website.

4. Products and services offered

1. a) Crimader,S.L. will publish, together with the image of each of the Products that are sold through the Website, the specific characteristics of each of them and the applicable sale price.
2. b) Crimader,S.L. guarantees that the price of the Products will be the one in force on the day of the formalization of the purchase, regardless of the day on which the delivery of the order is formalized.
3. c) If there are applicable offers on the price of the Products, these will be indicated together with the initial price with a different typeface than allows the Customer to clearly identify the final price of the Product. In any case, the temporary period of validity of the offer will be indicated in its absence.
4. d) Crimader,S.L. may, unilaterally and at any time, offer new Products and Services that are for sale on the Website as well as suspend or cancel, temporarily or indefinitely, any of the products and services that are available on the website. .
5. e) The prices established on the Website include the VAT applicable to each product or service as well as any other tax that may be applicable. . Crimader, S.L undertakes to keep prices updated in accordance with the applicable tax at all times.

5. Purchase system

1. a) The Client must select the chosen product that he wishes to acquire and its quantity. This operation must be displayed in “the cart or checkout” and fill in the requested information. The purchase procedure will be in Spanish and English.

The User must fill in and/or verify the information that is requested in each step in order to execute their purchase. Subsequently, the User will receive an email confirming that their order or purchase request has been received, which will be considered as confirmation of the order placed. The User acknowledges at the time of purchase to be aware of and accepts the particular conditions of the product in question.

1. b) If desired, the Client may create a User session so that their information is remembered in the next purchase.

6. Billing and payment method

1. a) The Customer may request the purchase invoice both in digital format and may request, if desired, , sending the corresponding invoice in paper format at no additional charge. The sending of the same will be sent to the email address duly indicated by the Client.
2. b) In accordance with Royal Decree 1619/2012 of November 30, which approves the regulations governing billing obligations, the deadline for the issuance of invoices by Crimader S.L will be the 15th day of the month following that in which the purchase was made by the Client.
3. c) Payment for orders can be made through Caixabank’s payment systems.

7. Delivery, shipping and expenses

1. a) The Products of Crimader S.L are delivered to the Customers’ homes, managing the shipments through the contracted transport companies.
2. b) Delivery times: The purchase will be delivered from Monday to Friday, except holidays, within 24/72 hours from the shipping date.
3. c) Delivery areas: shipments are available for the entire territory of Spain, for areas outside of Spain that do not have shipping area you can contact Crimader S.L directly at the email crimader@crimader.com.
4. d) Transportation costs: Home delivery costs per order will be included in the final price of each Product published on the Site Web and indicated in the purchase summary email that the Customer will receive.

Peninsula: Shipping costs are subject to a flat rate of €4.95. Shipping is free for orders over €7 (only in the peninsula). For orders sent to the Balearic Islands, the Canary Islands, Ceuta and Melilla, the shipping cost will be €12.95.

8. Right of withdrawal of orders

In the products offered on this website, the User has a period of 14 calendar days to withdraw from the contract made, proceeding to return the amounts collected as appropriate to the effect.

The customer will be reimbursed using the same payment method used by the customer at the time of the initial purchase transaction. The period of 14 days will compute from the receipt of the Product at the address selected by the buyer.

In the event that the reason for the return is the poor condition of the product or having received the wrong product, the return will be made at no additional cost. In any other case, the costs caused by the return will be borne by the customer.

You can exercise the right of withdrawal by providing the reference of the order and your personal data, by email to crimader@crimader.com

Regarding the sale of personalized products, the aforementioned right of withdrawal disappears if the User is aware of said circumstance and accepts it at the time of making the corresponding purchase (article 103 letter c Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws).

9. Return Policy

In the event that the customer receives a defective or erroneous product from Crimader S.L, the following steps must be followed:

1. a) Contact Crimader S.L, within a maximum period of 48 hours from receipt of the package, via email crimader@crimader .com stating the product you want to return and the reason. You must also send photographs that prove the defect or error. It will be provided to the address where to send the shipment.
2. b) You must return the item in its original condition and packaging, with proper protection so that it is not damaged during transport. It must be sent to the address that we provide in the response email. At the time Crimader S.L receives the product, it will be verified that it is in good condition and, in such a case, the amount of the product will be refunded to the customer in the account number provided to us within 15 days of receipt. of the same, or the product will be replaced by another with the same characteristics.
3. c) The shipping costs that involve the return of the product for the reason of defective or erroneous product will be assumed by Crimader S.L Otherwise, the return cost will be borne by the customer.

10. Personal data protection

Consult the Privacy Policy

11. Communications.

For the purposes of these General Conditions, and for any communication that is necessary between Crimader S.L and the Users, they should contact Crimader S.L by email (sent a message to crimader @crimader.com

12. Customer service.

The user can contact via email crimader@crimader.com

13. Perfection of contracts

The validity of contracts concluded electronically is protected by article 23, sections 1 and 3, of Law 34/2002 on Services of the Information Society and the Electronic Commerce: “Contracts entered into electronically will have the same validity and will produce all the effects of the Civil and Commercial Legal System.”

The Contract is perfected from the moment in which the client expresses his agreement with these contracting conditions by pressing the Acceptance and Reading button of said conditions and after having correctly filled in the form offered from the web server www.crimader.com or also by the deposit or remission of said acceptance by any other means electronic or traditional in the headquarters offices.

Upon such acceptance, the client will receive notification from www.crimader.com automatically forwarded to the email address you provided in the Registration phase. This email will be sent within 24 hours and will show the information related to your registration and the selected contracting modality with the specific conditions that apply to each modality at all times and that are accepted together with these general conditions at the moment. of hiring. However, and since it is a technical and automatic element, the reception of said email may not take place due to technical reasons beyond the control of www.crimader.com. In these cases, the customer must contact our customer service to make the shipment effective.

The client agrees that it will not be necessary to confirm receipt of the acceptance of the contract when it has been concluded exclusively by means of an exchange of electronic mail or another type of equivalent electronic communication, as established in article 28.3 b) of Law 34/2002 on Services of the Information Society and Electronic Commerce, as well as the provisions of RD 1906/1999. The parties agree to legally equate the autograph signature of the client to that made by means of any type of keys, codes or identifying security elements. Notwithstanding the foregoing, Crimader S.L may require written confirmation when deemed necessary.

14. Nullity of the clauses.

If any provision of this agreement becomes illegal, invalid or for any reason is unenforceable, said illegality, inapplicability or invalidity will be limited exclusively to that provision and will not affect the validity or applicability of the other provisions.

15. Applicable legislation and jurisdiction.

The conflicts that may arise from the application of these rules will be governed by the laws of Spain and, to the maximum extent permitted by law, will be submitted to the Courts of Valencia (Valencian Community).